FAQ

Orders & Shipping

How long does shipping take?

Processing typically takes 1-2 business days. International shipping times vary by destination, typically ranging from 7-14 business days. You will receive a tracking number via email once your order ships.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location. Please note that customers are responsible for any applicable customs duties, taxes, or import fees.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will attempt to accommodate your request if the order has not yet entered the shipping process.

Returns & Warranty

What is your return policy?

We offer a 30-day return policy for items in new, unused condition with original packaging and accessories. Return shipping is the customer's responsibility unless the return is due to our error or a defective product. Refunds are issued to the original payment method within 5-10 business days after we receive the item.

What if my product is defective?

All our Keyboards, Gaming Mice, and Game Controllers come with a standard manufacturer's warranty (typically 1-2 years). If you receive a defective item, please contact our support team at [email protected] within the warranty period with your order details and a description of the issue. We will guide you through the troubleshooting and replacement process.

Products & Support

Are your products compatible with my PC/console?

Product compatibility details (e.g., Windows, macOS, PlayStation, Xbox, etc.) are listed on each product page. Most of our peripherals are plug-and-play via USB. For specific compatibility questions, please check the product specifications or contact [email protected] before purchasing.

Where can I find drivers or software?

Driver downloads, firmware updates, and configuration software for your device can be found on the respective manufacturer's official website. Links to relevant support pages are often provided in the product manual or on our product information pages.

Do you offer technical support?

For basic setup and troubleshooting, please refer to the user manual. For further technical assistance related to products purchased from Lyspuls, our dedicated support team is here to help. Please email us at [email protected] with your order number and a detailed description of the problem.

Payment & Security

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted and processed securely. We do not store your full payment details on our servers.

Is my personal information secure?

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Your data is used solely for order processing and fulfillment. Please review our separate Privacy Policy page for detailed information.

If your question is not answered here, please do not hesitate to contact our customer service team at [email protected]. We aim to respond to all inquiries within 24 hours on business days.